Privacy Policy

Effective Date: April 25, 2026  •  Applies to: quantumconnectlabs.com

Quantum Connect Labs (“QCL”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, email address, phone number, business name
• Inquiry and form data: Messages submitted through our website contact form, including any consent records
• Booking information: Information submitted when scheduling a strategy call through our calendar system (Cal.com)
• Payment information: Processed by Stripe. We do not store payment card details on our servers.

We also collect information automatically when you visit our website:

• IP address and general location
• Browser type and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and deliver services you have requested
• Schedule and conduct strategy calls
• Process payments and manage your subscription
• Send service-related communications (confirmations, reminders, updates)
• Send marketing communications where you have consented, in accordance with Canada’s Anti-Spam Legislation (CASL)
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: Cal.com (scheduling), Stripe (payments), GoHighLevel (CRM and communications), and other tools necessary to deliver our services. These providers are contractually obligated to protect your data.
• Legal authorities: Where required by law, court order, or to protect our legal rights.

4. Payment Processing

All payment processing is handled by Stripe, Inc. Your payment card information is transmitted directly to Stripe and is never stored on our servers. Stripe is PCI-DSS compliant. You can review Stripe’s privacy policy at stripe.com/privacy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to maintain your account, or as required by law. Consent records are retained for a minimum of 3 years. When data is no longer needed, we delete or anonymize it securely.

6. Your Privacy Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at info@quantumconnectlabs.com.

7. Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted connections (HTTPS), access controls, and secure data storage. While we take security seriously, no method of transmission over the internet is 100% secure.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. See our Cookie Policy for full details, including how to manage your preferences.

9. International Users

Our website is operated from Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers are located. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Quantum Connect Labs
Email: info@quantumconnectlabs.com
Website: quantumconnectlabs.com
Canada