Privacy Policy

Effective Date: August 15th, 2025

Quantum Connect Labs (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and automation products (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and payment details.

  • Account Information: Login credentials, subscription status, and service preferences.

  • Usage Data: Information about how you interact with our website and Services (IP address, browser type, pages visited).

  • Communications: Records of customer support requests, emails, or messages.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Services.

  • Process payments and manage subscriptions.

  • Communicate with you about your account, updates, and support.

  • Improve, personalize, and expand our Services.

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it only in these circumstances:

  • Service Providers: With trusted third parties who assist in delivering our Services.

  • Legal Compliance: If required by law, regulation, or court order.

  • Business Transfers: In connection with a merger, sale, or acquisition of our business.

4. Payment Processing

We use third-party payment processors to securely process subscription payments. Your payment details are encrypted and are never stored on our servers.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Opt out of marketing communications.

  • Withdraw consent for processing (where applicable).

To exercise these rights, contact us at: info@quantumconnectlabs.com.

7. Security

We use reasonable technical, organizational, and administrative measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking

We may use cookies and similar technologies to improve user experience, track usage, and deliver personalized content. You can disable cookies in your browser settings, but some features may not function properly.

9. International Users

If you are accessing our Services from outside Canada, please note that your information may be transferred and processed in countries where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Quantum Connect Labs
Email: info@quantumconnectlabs.com

For cookies and similar technologies, see our Cookie Policy