Help
Welcome! This page answers the most common questions about getting set up, using features, billing, troubleshooting, and getting support with Quantum Connect Labs (QCL).
Getting Started
Quantum Connect Labs (QCL) builds intelligent, automated customer connection systems for service businesses. We implement a ready‑to‑use toolkit powered by our powerful platform and great integrations.
Service businesses and solo pros (e.g., fitness coaches, real‑estate agents, clinics, trades) who want more leads captured, faster follow‑ups, and fewer missed opportunities.
Most clients see higher contact rates (thanks to Missed‑Call Textback & instant lead capture), more reviews, and clearer pipeline visibility within the first 2–4 weeks once the system is live and used daily.
Same day for the Starter stack (once you complete the Setup Wizard). Growth/Scale add‑ons can take 1–5 business days depending on integrations and approvals (e.g., A2P messaging).
Starter — $97/month
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Missed-call textback (after-hours included)
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1 local number, 1 calendar, 1 pipeline
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7-day follow-up (SMS/email) + booking confirmations & reminders
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Basic review request after completed appointments
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Lead capture form + thank-you page
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Weekly dashboard email (leads, replies, bookings)
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Email support
Growth — $197/month (most popular)
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Everything in Starter, plus:
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Extended nurture (up to 30 days) with reply/no-reply branching
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No-show recovery & smart reschedule links
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Reputation engine (Google link + gentle nudges)
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Chat widget + up to 3 calendars & pipelines
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2 funnel/landing pages (lead magnet, booking, or offer)
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Monthly 30-min optimization call
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Priority email support
Scale — $297/month
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Everything in Growth, plus:
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Custom automations & segments (quotes, post-visit, re-engage)
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FB/IG lead form capture + Zapier/Make integrations
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Up to 5 calendars & pipelines; 6 funnel pages
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A/B test follow-ups & pages; advanced reporting
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Monthly 60-min strategy session + quarterly campaign refresh
Messaging not included. SMS/MMS are usage-based and auto-rebilled by our provider at the current rates.
Pricing and Billing
Subscriptions are billed monthly. You’ll add a payment method during onboarding under Company Billing.
Yes. Messaging/call usage is pay‑as‑you‑go with pass‑through rebilling enabled for your account. You’ll see these charges itemized.
Both are possible. You can port an existing number (takes a few days) or add a new QCL‑provisioned number for automations.
There are no setup fees.
Cancel anytime. Access remains through your current billing period.
Yes, upgrade or downgrade any time. Changes take effect on your next billing cycle.
You can access your billing information on our billing page:
